Privacy policy
1. Introduction
Welcome to Reapsew Design House. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with your purchase.
2. Quotations & Acceptance
All quotations are valid for 30 days from the date of issue unless otherwise stated. Orders are confirmed upon receipt of payment via Ozow Instant EFT. By completing payment, you accept these terms in full.
3. Pricing & Scope
All prices are quoted in South African Rand (ZAR) and include VAT where applicable. Prices are subject to change without notice. The scope of work is defined in your quotation or order confirmation. Any additional work requested will be quoted separately.
4. Payment Terms - Ozow Instant EFT
We accept payment via Ozow Instant EFT. Payment must be received in full before production commences. Reapsew does not store or have access to your banking credentials. All payment processing is handled securely by Ozow.
5. Deposits & Production
For custom orders, a non-refundable deposit may be required before production begins. The balance is due upon completion and before dispatch. Production timelines are estimates and may vary depending on order complexity and material availability.
6. Cancellations - Made-to-Order
As all our products are made-to-order, cancellations are only accepted before production has commenced. Once production has started, orders cannot be cancelled, and deposits are non-refundable.
7. Client Responsibilities
Clients are responsible for providing accurate measurements, specifications, and artwork. Reapsew is not liable for errors resulting from incorrect information provided by the client. Clients must approve samples and proofs before production proceeds.
8. Samples & Approvals
Where applicable, samples will be provided for approval before bulk production. Once approved, no changes can be made. Additional charges may apply for sample production and revisions.
9. Returns & Exchanges - 48-Hour Window
Due to the custom nature of our products, returns and exchanges are only accepted within 48 hours of delivery and only in cases of manufacturing defects or errors on our part. Items must be unused, unwashed, and in original condition. Size exchanges may be accommodated subject to availability and additional charges.
10. Intellectual Property
All designs, patterns, and intellectual property created by Reapsew remain our property unless otherwise agreed in writing. Clients retain ownership of their supplied artwork and logos. Reapsew reserves the right to use completed work for marketing and portfolio purposes unless confidentiality is requested.
11. Delivery & Courier Risk - No Insurance
Delivery is arranged through third-party courier services. Once goods are handed to the courier, risk passes to the client. Reapsew does not insure courier shipments. Clients are advised to arrange their own insurance if required. We are not liable for loss, damage, or delays caused by the courier.
12. Limitation of Liability
Reapsew's liability is limited to the value of the order placed. We are not liable for any indirect, consequential, or special damages arising from the use of our products or services. Our maximum liability shall not exceed the amount paid for the specific order in question.
13. Right to Refuse Service
Reapsew reserves the right to refuse service or cancel orders at our discretion, particularly in cases of suspected fraud, abusive behavior, or requests that violate our policies or values.
14. Governing Law - South Africa
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.
15. Acceptance via Ozow
By completing payment via Ozow Instant EFT, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Contact Us: For any questions regarding these terms, please contact us at reception@reapsew.co.za